WebDec 14, 2016 · Working at a help desk or in a support role is a great way to be tapped into the core of any business: customers and products. In a help desk job, you get to connect with customers, understand their experience with your company, and get to know the product inside and out. WebHelp desks backed by a robust knowledge base give these employees and customers the answers they want to self-solve their issues 24/7. Automating vital tasks Help desk automation allows teams to automate mundane, repetitive tasks.
Service desk vs help desk vs ITSM: What
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